Wila Nailatimate, 44, serves as a powerful example of resilience and growth in the outsourcing industry, illustrating that success is determined not by the number of setbacks, but by the ability to rise from them. After spending five years as a housewife, she embarked on her professional journey in 2017, facing initial rejection during her first job interview. With perseverance, she secured a position at Mindpearl Fiji, where she advanced from a compliance officer to her current role as the global trading quality coordinator.
Her career trajectory took an unexpected turn during the COVID-19 pandemic, which many companies viewed as a crisis. However, Mindpearl offered employees the option of taking a pay cut instead of facing redundancy, allowing her—and the company—to withstand the hardships. As other sectors struggled, the demand for services in areas like retail and loans surged, enabling Ms. Nailatimate to thrive amid uncertainty.
In her current role, she oversees quality processes across sites in Lima, Cape Town, Suva, and Suriname, emphasizing the critical importance of cultural adaptation in modern customer service interactions. Balancing her responsibilities as a mother of three—where her children are actively pursuing their dreams—Ms. Nailatimate values the flexibility her job provides, allowing her to work from home and maintain harmony between her professional and personal lives.
Ms. Nailatimate’s story resonates with similar narratives in the workforce, such as those shared by women like Titilia Delaivuna Naqila, a Human Resources Manager at Fiji Hideaway Resort and Spa, who also emphasizes overcoming self-doubt and balancing work with personal commitments. Both women exemplify the spirit of perseverance and empowerment, advocating for resilience among aspiring professionals.
As Ms. Nailatimate reflects on her growth, she attributes her career success to continuous learning and the cultivation of patience—a skill she initially struggled with. She encourages others entering the outsourcing and customer service sectors to adopt a “teachable spirit,” highlighting that adaptability and openness to training are essential for success.
The hopeful message from Wila Nailatimate’s journey demonstrates how resilience, combined with the right support and opportunities, leads to not just personal achievements but also community empowerment. Her story serves to inspire others, especially women, to embrace their career ambitions while maintaining a strong family foundation.
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