Fiji National University has formalised a partnership with RCL Services Pte Limited (operating under Recoveriescorp) through a Memorandum of Understanding signed on October 30, 2025, cementing a collaboration that has already seen concrete training delivered to the company’s Fiji workforce. The agreement — signed in Suva and the result of consultations that began in October 2025 — led to a bespoke Leadership and Management programme delivered by FNU’s National Training and Productivity Centre (NTPC) between late January and March 2026.
The programme made RCL Services the first Business Process Outsourcing (BPO) firm in Fiji to undergo a structured leadership and management course through the University. NTPC Director Productivity and Innovation Bob Mitchell described the partnership as an investment in people that will drive organisational success and help raise local industry standards. “Our office is always open if you think we need to develop new courses and how we can move forward especially to partner with us while at the same time taking your organisation to world-class levels,” he said.
The training engaged 48 participants split into two batches to maximise interaction and practical application, NTPC said. Sessions were facilitated by Ashaana Lata, who delivered a curriculum tailored to RCL’s operational needs and leadership challenges. FNU officials highlighted the hands-on focus of the programme, designed to translate classroom learning into day-to-day management practice across teams.
Eric Martin, Head of Operations — Fiji for RCL Services Pte Limited, welcomed the outcome and flagged early organisational benefits from the training. He acknowledged the quality of the FNU delivery and underscored the value of strengthening leadership capabilities as the company grows its local operations. Martin also said the MoU opens pathways for further collaborative projects aimed at benefiting both the industry and the wider community.
The formalised arrangement builds on FNU’s wider strategy of deepening industry ties to boost workforce capability. By tailoring programmes to specific employers, the university aims to help domestic organisations meet international benchmarks and improve productivity. NTPC’s involvement in producing custom short courses and leadership development for private-sector partners follows previous institutional efforts to link vocational and executive training with employer needs.
FNU and RCL have signalled plans to explore additional initiatives under the MOU, though specifics of future projects have not been released. For the BPO sector — a growing employer of graduates and mid-career workers in Fiji — this type of partnership represents a potential model for upskilling staff and embedding sustained professional development across operations.
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