TOWER Insurance has forged a strategic partnership with Sedgwick, a renowned global leader in loss adjusting, aimed at enhancing the efficiency and speed of claims assessments for Tower customers during significant weather events. This partnership will enable Tower to leverage Sedgwick’s extensive network of loss adjusters throughout New Zealand and the Pacific, allowing for improved service continuity during times of heightened demand, such as storms or natural disasters.
Steve Wilson, Tower’s Chief Claims Officer, expressed enthusiasm about the collaboration, stating, “As a forward-thinking insurer, we are thrilled to partner with Sedgwick to help ensure we continue to be there for our customers, no matter what.” He emphasized that this alliance will facilitate quicker damage assessments and expedite the claims process, ensuring that specialized Tower assessors can concentrate on managing more complex claims.
Philip van Zyl, CEO of Sedgwick New Zealand, echoed this sentiment, explaining the mutual dedication to assisting communities in the aftermath of losses. He noted the partnership underscores their commitment to effective and accessible recovery solutions for those affected by disasters.
The initiative is set to benefit Tower customers across New Zealand and the Pacific, including those in smaller regions without significant in-region adjusting resources. This partnership reflects a proactive approach to crisis management in the insurance sector, promoting faster responses to claims and ultimately aiding customers during challenging times.
Adding to the broader context, Tower Insurance has recently engaged in several initiatives to strengthen its community ties, including the successful Pacific Leadership Summit where company executives discussed strategies for enhancing customer support and fostering local talent through programs like the recently introduced Tower Vunilagi Scholarship. This scholarship not only signifies Tower’s commitment to nurturing future industry leaders but also reinforces its corporate responsibility towards the communities it serves.
This collaboration with Sedgwick illustrates Tower’s ongoing efforts to innovate and improve customer service, ensuring that they remain a trustworthy partner in times of need.
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