The Consumer Council of Fiji has identified a troubling rise in complaints against several electronics businesses associated with a single family, tallying 122 complaints since 2022 and resulting in approximately $69,000 in financial losses for consumers. Chief Executive Seema Shandil highlighted frequent issues, including malfunctioning products shortly after purchase, delays or refusals of refunds, substandard repair services, and the delivery of incorrect or damaged items.
Shandil noted that these grievances indicate a persistent pattern of unethical business practices rather than isolated incidents. In response, the Council has intensified its monitoring of these businesses and is actively working to empower affected consumers to seek redress. She emphasized the importance of businesses complying with fair trading laws and urged consumers to rigorously inspect products and assert their rights whenever problems arise.
This surge in complaints is consistent with previous reports that documented rising consumer dissatisfaction in various sectors, particularly around the holiday shopping periods, which often lead to increased consumer activities and subsequent complaints. Last year, for example, complaints concerning food and beverage products surged due to shopping spikes during holidays.
The Council’s proactive approach aims to enhance consumer protection and business accountability in Fiji, fostering a shopping environment where consumer rights are prioritized. As efforts continue to scrutinize unethical practices, there remains hope for a marketplace that champions fairness and trust for consumers.
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