Penioni Ravunawa, the Assistant Health Minister, has emphasized the importance of accountability within the Ministry of Health. He highlighted the necessity for healthcare workers to take responsibility for their actions to ensure a higher standard of care for the public.
To facilitate this accountability, Ravunawa announced the introduction of a toll-free reporting service, accessible via the number 157. This initiative allows members of the public to report any concerns or complaints they have about healthcare services. He encouraged complainants to provide specific details, including the facility involved and the timing of the incident, which are crucial for senior managers to effectively investigate and resolve the issues reported.
Ravunawa indicated that the ministry would take the necessary actions based on the severity of the complaints, which could range from warnings to disciplinary measures or even termination of staff where warranted. This proactive approach not only aims to address immediate concerns but also seeks to foster a culture of continuous improvement within the healthcare system.
The introduction of the toll-free number is viewed as a significant step towards enhancing the accountability of healthcare professionals and ensuring that the healthcare needs of all Fijians are adequately met. This initiative promises to empower the community, enabling them to play an active role in the oversight of their healthcare services, ultimately benefiting the overall health system.
In summary, Ravunawa’s call for accountability and the establishment of a dedicated reporting line signal a commitment to advancing healthcare standards in Fiji, providing citizens with a platform to voice their concerns and contribute to improvements in service delivery.
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