Outsource Fiji has stepped up efforts to bolster the country’s outsourcing sector by running an ISO 27001 Information Security Management System (ISMS) Certification Programme for its members, aiming to help local business process outsourcing (BPO) firms meet international standards for protecting sensitive client data.
The programme, facilitated by internationally experienced CISO and Enterprise Data Solutions lead Edward Polaczuk, focused on the fundamentals of understanding, implementing and maintaining ISO 27001-aligned information security controls. Polaczuk told participants the training was designed to translate theory into practical actions companies can take to strengthen ICT security and prepare for formal certification.
“Information security is no longer optional as it is a fundamental requirement for doing business globally,” Outsource Fiji executive director Josefa Wivou said, stressing the initiative as part of the industry body’s ongoing commitment to raise standards. “Through this programme, we have empowered our members with the expertise needed to meet international benchmarks, protect client data and build long-term trust.”
A key element of the course was hands-on learning. Participants took part in mock internal audits on the final day to apply the concepts covered in lectures and exercises. Polaczuk said the exercises brought the material to life: “It all came together on the final day with the mock internal audits, where the ‘lights went on’ as they understood how the lectures and practical exercises connected.” He also highlighted strong cross-company collaboration during simulations structured around two fictitious BPO companies.
Organisers say the programme delivered practical insights into risk management, compliance obligations and how to implement robust security frameworks tailored to individual organisations. Beyond technical controls, trainers emphasised governance processes, documentation and audit-readiness intended to position participants to lead ISO 27001 adoption inside their employers.
Outsource Fiji framed the training as a strategic response to growing client expectations for certified information security practices. With global buyers increasingly demanding demonstrable data protection measures from outsourcing partners, the programme is intended to help Fijian firms remain competitive and eligible for contracts that require certified ISMS processes.
The training also responds to wider concerns about cybersecurity and governance across the Pacific, where authorities and private-sector stakeholders have warned of rising transnational threats and the need for stronger institutional safeguards. By building local capacity to implement internationally recognised standards, Outsource Fiji hopes members will reduce exposure to data breaches and related reputational and financial risks.
Polaczuk expressed optimism that the cohort would disseminate the learning across their organisations. “I believe they will take these learnings forward and become ISO 27001 champions within their organisations,” he said. Outsource Fiji said this programme is one of several initiatives planned to help members progress from awareness to certification and embed continuous information security improvement as part of everyday operations.
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