Fiji’s Outsourcing Sector Welcomes New Leadership: What’s Next?

Outsource Fiji has appointed Josefa Wivou as its new executive director, marking a significant development for the organization and the broader outsourcing industry in Fiji. This leadership transition occurs at a time of increasing global interest in outsourcing, presenting numerous opportunities for growth in the sector.

In a statement, Outsource Fiji highlighted Mr. Wivou’s previous leadership roles in regional commercial strategies at Fiji Airways and Solomon Airlines, emphasizing his proven record in driving revenue and market expansion across Oceania and the Asia-Pacific regions. His skills in forging strategic partnerships are expected to foster long-term value for both businesses and stakeholders.

Morika Hunter, the president of the BPO Council of Fiji, praised Wivou’s appointment, underlining the importance of strong leadership to sustain Fiji’s competitive edge in outsourcing. She noted that the sector continues to be one of Fiji’s fastest-growing industries, benefiting from the country’s skilled workforce and cost competitiveness.

Wivou expressed eagerness to build on Fiji’s existing strengths and enhance the country’s appeal as a nearshoring destination. He aims to strengthen industry partnerships, advocate for supportive policies, and prepare the workforce to meet the evolving demands of global clients. Wivou remarked on the exponential growth of the BPO industry, emphasizing the necessity for compliance with global best practices that align with the sector’s rapid progression.

This leadership change comes as Fiji’s outsourcing sector is not only becoming a vital component of the local economy but is also positioned for a promising future. With the Fijian government and industry leaders working collaboratively, there is optimism that this new direction can lead to substantial job creation and sustainable economic development, making Fiji a key player in the global outsourcing landscape.

The growing focus on enhancing the outsourcing infrastructure, along with strategic initiatives, reflects a shared vision for fostering a robust and resilient economy that harnesses local talent while attracting international partners and investments. Overall, under Wivou’s leadership, the future looks bright for Fiji’s BPO industry, heralding significant opportunities for growth and prosperity.