Assistant Minister for Health and Medical Services, Penioni Ravunawa, has called on the public to utilize established legal and professional channels for lodging complaints against licensed medical or dental practitioners. He emphasized the importance of following proper procedures instead of expressing grievances on social media.
Recently, the Ministry of Health and Medical Services reached out to a family to guide them on the legitimate process for submitting complaints in accordance with the Fiji Medical and Dental Practitioner Act 2010. Ravunawa highlighted that concerns about the conduct of registered practitioners should be directed through the legal mechanisms designed to ensure a fair, thorough, and respectful handling of complaints for all parties involved.
Ravunawa made it clear that the ministry would refrain from responding to allegations made on social media due to the imperative of maintaining patient confidentiality and upholding legal and ethical standards. “Health matters often involve sensitive personal information and are governed by strict laws and ethical obligations. Responding publicly risks breaching confidentiality and could interfere with ongoing or potential investigations,” he stated.
Furthermore, he cautioned that airing grievances on social media may not aid families or resolve issues; instead, it can lead to misinformation, unnecessary distress, and additional harm without delivering the accountability or justice sought.
To facilitate the complaint process, Ravunawa encouraged families and the public to formally register their complaints by calling 157, which is available 24 hours a day, or via email at admin@fmdc.com. He reassured that the ministry is committed to guiding and supporting individuals in accessing the appropriate and lawful procedures to address their concerns.
This proactive approach highlights the ministry’s dedication to maintaining the integrity of healthcare services while ensuring that patient rights and confidentiality are prioritized. By directing the public towards the correct channels, the ministry aims to foster a more effective and responsible method of addressing grievances within the healthcare system.
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