PCS earns ISO 27001:2022 certification, underscoring Fiji’s emergence as a secure, credible outsourcing destination
Proficient Customer Solutions (PCS) has been awarded the ISO 27001:2022 certification, a move that reinforces Fiji’s standing as a safe and globally competitive outsourcing hub. The certification signals a continued focus on information security, governance, and operational excellence across outsourced operations.
PCS founder and director Yogesh Chand described the milestone as more than a document — it embodies the company’s core values of integrity, responsibility and readiness. “This is more than just a piece of paper but a reflection of our values, which includes integrity, responsibility and readiness,” Chand said. He added that the certification demonstrates a Fiji-based operator can meet and even exceed international security standards, and emphasized that security has become part of PCS’s DNA. “We didn’t just implement controls; we changed the way we think and work. Security is now part of our DNA,” he stated.
PCS officially received the certification in February after months of preparation and system transformation. The process was framed by a security-first approach that involved culture change and robust governance, not merely compliance.
Outsource Fiji’s executive director, Josefa Wivou, lauded the achievement, highlighting the growing importance of data protection in the global outsourcing landscape. “What PCS has done today is the exact opposite of that risk; they’ve shown responsibility, leadership and a long-term vision. This is a big win for PCS and for Outsource Fiji sector,” Wivou said. He noted that Fiji may not yet match the scale of larger BPO nations, but the country’s strength lies in agility, governance and transparency. “Fiji is proving itself to be a safe, secure and ethical outsourcing destination. Our providers are tightly regulated, our talent pool is growing, and our standards — as demonstrated by PCS — are world class,” he added.
Outsource Fiji also encouraged more local companies to pursue certification, resilience planning and upskilling to compete in international markets. The milestone positions PCS among an elite group of Fijian firms already aligned with global compliance frameworks, helping attract global clients and investors to Fiji’s outsourcing sector.
Context and broader implications
The PCS certification aligns with a broader momentum in Fiji’s outsourcing industry, where major operators are pursuing international standards to bolster credibility and attract regional and global clients. Vodafone Fiji recently became the first organization in Fiji to achieve ISO 27001:2022 certification, highlighting a nationwide push toward stronger information security governance. The sector’s progress is supported by ongoing government and industry initiatives that emphasize data protection, governance, and nearshore advantages for Australia and New Zealand.
What this means for the sector
– Enhanced credibility: ISO 27001:2022 strengthens Fiji’s reputation as a trustworthy outsourcing destination for handling sensitive data.
– Investor confidence: Demonstrated commitment to data protection reduces perceived risk for global clients.
– Industry leadership: PCS’s achievement may motivate other local firms to pursue similar standards, elevating Fiji’s competitive edge.
– Growth potential: A secure, compliant environment supports expanded service offerings and deeper regional collaborations, particularly with Australia and New Zealand.
Outlook and additional context
PCS’s milestone sits within a broader narrative of Fiji positioning itself as a nearshore partner of choice for regional markets. Fiji’s outsourcing ecosystem has seen active participation in regional events and initiatives designed to showcase talent, governance, and digital capability. With continued emphasis on security by design, resilience, and workforce upskilling, Fiji aims to attract more international business while empowering local communities and sustaining employment.
Summary
PCS’s ISO 27001:2022 certification marks a meaningful milestone for Fiji’s outsourcing landscape, illustrating how local operators are aligning with international security standards to protect client data. The achievement, alongside broader sector momentum and government support, reinforces Fiji’s potential to attract more global clients, expand knowledge-based services, and build a resilient, secure economy for the region.
Comments for readers
– The move signals growing opportunities for Fiji-based firms to compete on global security standards.
– Observers will be watching whether more operators pursue ISO 27001:2022 and other international certifications in the coming months.
– The emphasis on security and governance could spur more investment and partnerships across the Pacific region.
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