Fiji Aims to Amplify its Outsourcing Footprint at CCW Australia and New Zealand Winter 2025
Outsource Fiji will take part in the Customer Contact Week Australia and New Zealand Winter 2025, now underway at Marvel Stadium in Melbourne. The premier gathering for customer experience and contact centre professionals in the region brings together industry leaders, disruptors and decision-makers to explore the latest in digital transformation, AI in customer experience, talent retention strategies and customer-centric innovations.
Outsource Fiji says the participation marks a strategic step in positioning Fiji as a leading, reliable and culturally aligned outsourcing destination for global clients, especially in Australian and New Zealand markets. The delegation includes Outsource Fiji executive director Josefa Wivou and representatives Shivika Patel, Pravin Narain, and Faiyaz Khan of Grey Mouse Fiji and Australia.
“The presence at CCW is more than a branding opportunity; it’s about aligning Fiji with global outsourcing trends and connecting with partners seeking agility, cost-effectiveness and service excellence,” Wivou said. Patel echoed the sentiment, stressing the importance of strengthening regional ties and showcasing Fiji’s talent. “This is a timely opportunity for Fiji to reinforce our place on the regional map as a competitive and resilient outsourcing destination,” she added, highlighting Fiji’s ability to combine technical capability with empathy and strong customer service.
The event comes as the sector experiences significant momentum, buoyed by government support and a growing talent pipeline nurtured by local tertiary institutions. Fiji is advancing beyond traditional contact centres to include Knowledge Process Outsourcing, finance and accounting services, digital content and IT outsourcing, underscoring a broader strategy to diversify offerings and expand regional reach.
“Our goal at CCW is to engage with key industry players and decision-makers to explore mutually beneficial partnerships that support both our economic ambitions and their service objectives,” Patel said. The Fiji team will be represented at the event by Patel, Narain and Faiyaz Khan, the CEO of Grey Mouse Fiji and Australia.
Industry observers note that Fiji’s nearshore appeal—anchored by an English-speaking workforce, time-zone compatibility with Australia and New Zealand, and a culturally aligned service culture—continues to position the country as a competitive partner for regional clients. The ongoing push is part of a broader effort to grow the country’s outsourcing sector, create jobs and bolster economic resilience through diversified service offerings.
Commentators also point to CCW’s role in linking Fiji with potential partners and clients, helping to accelerate the country’s trajectory toward higher-value services in BPO, KPO and IT. The engagement at Melbourne’s CCW Winter 2025 reinforces Fiji’s commitment to sustainable job creation, workforce development and regional collaboration as it scales its outsourcing footprint.
Overall, the visit reinforces Fiji’s message that it can deliver people-first, multilingual, high-quality outsourcing solutions with regional proximity, making it a compelling option for Australian and New Zealand partners seeking reliable, culturally aligned partnerships.
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