The Bank of South Pacific (BSP) is set to make a significant investment of over $600 million in its ‘Modernisation for Growth’ program, aimed at enhancing services across the region over the coming years. Mark Robinson, the BSP Group chief executive officer, outlined plans that will focus on advancements in technology, digital channels, operational resilience, and talent development.
As part of the initiative, BSP will introduce a unique concierge app in its bank branches, the first of its kind in the Pacific, designed to minimize wait times for retail customers. The program will also involve extensive upgrades to existing branches, the opening of new locations, and improvements to digital services.
Robinson highlighted the rollout of next-generation infrastructure, including new ATMs that have already seen success in Papua New Guinea as deposit-taking machines. These ATMs will now be extended across the Pacific region. Furthermore, automated cash counting machines are on the horizon, promising to streamline transactions for both staff and customers.
BSP is also enhancing its EFTPOS terminals to provide faster and more convenient payment solutions, which is particularly beneficial for Fiji, a popular destination for international visitors who rely on efficient payment methods. For businesses, the launch of a business banking service tailored for small and medium-sized enterprises has already garnered positive feedback and is set to expand throughout the South Pacific this year.
Robinson acknowledged the contributions of BSP’s workforce, stating that their dedication is reflected in achieving a record loan portfolio, surpassing the $3 billion mark last year. He emphasized that business growth stems from adaptability and responsiveness to customer needs and the surrounding environment. Robinson concluded by reaffirming BSP’s commitment to fostering prosperity within Fiji and the broader South Pacific region.
This substantial investment by BSP demonstrates not only a commitment to modernizing banking services but also a forward-looking approach that aims to enhance customer experience and operational efficiency. The positive changes anticipated from the ‘Modernisation for Growth’ program signal a new era for banking in the Pacific.
Leave a comment