ANZ Fiji faced a significant payment system outage starting on Monday, December 30, 2024, leaving customers without access to banking services for three days. Unfortunately, the bank did not issue a public notification about the issue, causing frustration among clients, who only learned of the situation by reaching out to the Helpline.
Rabih Yazbek, the country head for ANZ Fiji, acknowledged the technical difficulties the bank’s technology teams have been working to resolve. He explained that the public holiday period has made the situation more challenging.
Yazbek expressed understanding of the inconvenience experienced by customers, stating, “We sincerely apologize for any inconvenience this may have caused.” He confirmed that a resolution was implemented early this morning, and normal payment processing has resumed.
Customers who continue to encounter issues or believe they might have incurred additional fees due to the outage are encouraged to reach out to the bank at the provided helpline number.
Importantly, this incident highlights the need for improved communication from financial institutions during technical difficulties, ensuring customers are promptly informed and supported during service interruptions. Despite this setback, the bank has taken swift action to rectify the situation, offering hope for enhanced reliability moving forward.
With a customer base of at least 200,000 Fijians, getting operations back on track is crucial for maintaining trust and satisfaction among its clients.
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