Frustrations among Vodafone customers in Nausori reached a tipping point yesterday as many voiced their grievances about the lengthy waiting times for service, particularly impacting elderly patrons. Venina Cikovu, aged 74, expressed her discontent after waiting for several hours to be served, stating, “It’s now half past 12, and we still haven’t reached inside yet.” She urged the company to establish additional offices to streamline service.
Similarly, 65-year-old Durgaa Wati highlighted her stressful experience trying to update her granddaughter’s card, stating, “This is really frustrating, having to wait in a long line like this.” Concern was also raised by a parent who noted how such delays could affect students and their families. The parent suggested, “Vodafone needs to visit schools rather than having us come here for their service, which would make it much easier.”
In the wake of these complaints, Vodafone Fiji has assured the Deputy Prime Minister, Manoa Kamikamica, that they are implementing measures to alleviate the situation. There are plans to enhance resources at service centers, utilize larger venues for customer service, and establish clearly visible requirements for the eTransport cards to reduce confusion and improve efficiency. Priority lines are also set to be introduced to assist the elderly and disabled individuals, ensuring their needs are met.
This response aligns with previous commitments made by Vodafone following similar complaints about the eTransport card system. Just last week, the company acknowledged the pressing need for improvements, committing to a strategic overhaul that focuses on user satisfaction. Vodafone aims to provide a more reliable, accessible public transport experience moving forward, emphasizing their dedication to addressing the ongoing concerns raised by the community.
The collaborative efforts between Vodafone and the government indicate hope for a more effective public transportation framework in Fiji, suggesting that with continued adjustments, conditions for commuters would significantly improve. This proactive approach is vital for ensuring the community’s trust in the new eTransport system.
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