Vodafone Fiji has addressed customer concerns surrounding its newly launched eTransport app, clarifying that certain functionalities, such as balance checks and direct card top-ups, are limited to users with smartphones equipped with Near Field Communication (NFC) capabilities. This statement comes amid frustrations voiced by commuters after the introduction of an upgraded digital fare system associated with the eTransport card.
The company emphasized that the limitations stem from technical requirements rather than company policies and noted that to utilize the app’s full features, customers must have a smartphone running Android 9.0 or higher along with the new eTransport cards. The older cards, Vodafone reiterated, are not compatible with app functions, which include in-bus redemption.
Vodafone Fiji acknowledged that transitioning to new technology can be daunting for many users, but they have communicated essential requirements through various channels, including their website and in-store materials. They also clarified recent confusion regarding the integration of M-PAiSA as a payment method, affirming that users do not need multiple apps; instead, they can top up their eTransport cards within the same app.
This clarification aims to mitigate the growing tensions from commuters struggling with the new system after reports of untrained drivers and ongoing challenges during the rollout. Similar past issues with Fiji’s e-ticketing system led to improvements, such as offline top-up capabilities introduced during prior outages, indicating that there is an ongoing commitment by Vodafone to address users’ needs.
Stakeholders, including the Consumer Council of Fiji, have called for swift action to improve the eTransport experience, particularly for vulnerable groups. Nonetheless, there remains a shared optimism that these technological advancements will ultimately enhance the efficiency and reliability of public transport across Fiji. These efforts signify a forward-moving approach that aims to create a more user-friendly transport environment for all commuters, illustrating Vodafone’s dedication to continually improving customer service.
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