Vodafone Fiji has addressed public concerns regarding the accessibility of its new eTransport card system. The company has confirmed the establishment of over 1,000 top-up points nationwide, which include Vodafone outlets, Valuefone, Mr Mobile, Chicken Express, major supermarkets, service stations, and various community-based shops. This extensive network aims to ensure easy access for users needing to top up their new eTransport cards.
If customers encounter agents who are unable to process top-ups for the new cards, Vodafone encourages them to report the issue by providing the agent’s name and location for swift resolution. The company also highlighted that all agents are trained and equipped to handle both old and new eTransport cards.
To facilitate further convenience, Vodafone has integrated its M-PAiSA mobile wallet with the new eTransport app. Users can seamlessly transfer funds to their eTransport wallet through their M-PAiSA accounts, which are actively used by over 400,000 Fijians each month. This integration is a key step towards improving the efficiency of public transportation payments and enhancing overall user experience.
Vodafone has also introduced offline top-up capabilities through EFTPOS terminals, which was a direct response to previous connectivity issues that impacted service delivery. This proactive measure is part of their commitment to ensure reliability and customer satisfaction moving forward.
As Vodafone Fiji enhances its infrastructure and services, there is optimism for the future of public transport in Fiji, highlighting the ongoing efforts to improve convenience and accessibility for all commuters. With a commitment to customer service and infrastructure reliability, the company aims to create a more seamless commuting experience for Fijians.
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