Vodafone Fiji has committed to addressing public concerns related to the e-ticketing card renewal process, following a meeting with Deputy Prime Minister and Minister for Communications Manoa Kamikamica. The meeting also included discussions with Vodafone’s CEO Elenoa Biukoto and COO Rajnesh Prasad, alongside the Permanent Secretary for Trade Shaheen Ali and the Director of the Digital Government Transformation Office.
This initiative comes amid public frustration over long wait times and delays, highlighted by a recent incident where an elderly individual fainted in Nausori. In response, Kamikamica announced plans for Vodafone to increase staff across all outlets and explore larger venue options like town halls to accommodate waiting patrons more comfortably. The minister also emphasized the importance of clear signage to better inform customers about card renewal requirements and procedures.
To enhance accessibility, priority lines for the elderly and persons with disabilities will be introduced. Kamikamica confirmed the government’s collaboration with the Consumer Council of Fiji to monitor the situation closely and track the rollout of changes to effectively address any emerging issues. He urged the public to report difficulties via Vodafone’s 155 hotline, reinforcing the government’s dedication to resolving these challenges.
Past efforts have shown that addressing dissatisfaction can lead to enhancements in user experiences, with improvements to the e-ticketing system being crucial for the future of public transport in Fiji. Notably, the introduction of offline top-up capabilities has already facilitated better service during outages, providing a glimpse of how ongoing improvements can create a more efficient and customer-friendly environment.
With these proactive measures, there is a hopeful outlook that the situation will lead to substantial improvements in the public transport system, ultimately benefiting all Fijians and ensuring a smoother commuting experience moving forward.
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