Transport Minister Ro Filipe Tuisawau has tasked the Land Transport Authority (LTA) with redirecting its enforcement efforts away from monitoring bus passengers and toward more critical safety concerns, such as drunk driving and speeding. This change comes in response to public outrage following a viral video that showed LTA officials fining a 60-year-old woman $150 for not having her bus card.
In light of this incident, LTA chief executive officer Irimaia Rokosawa publicly addressed the community’s concerns. He emphasized that the LTA is actively collaborating with its service provider and various stakeholders to enhance the e-ticketing system, which has been a focal point of recent dissatisfaction among users.
Rokosawa stated, “Our immediate focus is on ensuring a broader availability of recharge and top-up provisions in both rural and urban locations.” He assured the public that the LTA is working with the vendor to expand top-up options and to provide effective technical support for any issues that users may face with the e-ticketing system.
Additionally, the LTA is embarking on a thorough review of the feedback from the public to improve system functionality. This assessment includes ensuring compliance with the Electronic Fare Ticketing (Omnibus) Regulations 2017, especially regarding fare payments and the inspection of bus cards.
The authority is committed to taking public grievances seriously while striving to enhance the e-ticketing experience for all passengers. This effort aims to ensure that public transport services in Fiji remain accessible, transparent, and user-friendly.
In summary, this move reflects a progressive approach by the authority to prioritize safety and improve the overall user experience for public transportation in Fiji. By addressing pressing issues and enhancing the ticketing system, authorities are demonstrating a willingness to listen to the community and adapt to their needs, paving the way for a more responsive and effective public transport system.
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