Transport Minister Ro Filipe Tuisawau has instructed the Land Transport Authority (LTA) to redirect its focus from enforcing bus passenger regulations to tackling more significant issues such as drunk driving and speeding. This decision follows a public backlash triggered by a viral video showing LTA officers issuing a $150 fine to a 60-year-old woman for failing to carry her bus card.
In response to the heightened concerns, LTA’s chief executive officer, Irimaia Rokosawa, acknowledged the public’s discontent. He emphasized that the LTA is working with its service provider and other stakeholders to enhance the electronic ticketing system, which has been a focal point of recent complaints.
Rokosawa reassured the public that the authority aims to improve access to recharge and top-up facilities in both rural and urban areas. He stated, “We are addressing these concerns with the vendor to provide more top-up options and seamless technical support for the e-ticketing system.”
Additionally, a thorough review of public feedback is underway, aimed at enhancing the system’s functionality. This examination will also cover compliance with the Electronic Fare Ticketing (Omnibus) Regulations of 2017 regarding fare payments and the scrutiny of bus cards.
The LTA is dedicated to addressing public grievances and improving the e-ticketing experience for all passengers while ensuring that public transport services remain accessible and user-friendly for all Fijians.
This is a positive development that reflects the government’s responsiveness to public needs, aiming to create a more efficient and supportive public transport system. By focusing on significant issues and enhancing the ticketing experience, there is hope for a more user-centered approach moving forward.
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