Francis Lee, the general manager of the Shangri-La Fijian Resort and Spa, has played a transformative role since taking over the resort seven years ago, aiming to restore its reputation as one of Fiji’s premier destinations. With nearly 40 years of hospitality experience at over 30 Shangri-La properties worldwide, Lee was called to action by the hotel’s owners who sought his expertise in renovating and restructuring the resort.
Before moving to Fiji, Lee managed the Hylandia by Shangri-La Hotel in Yunnan, China. His extensive international experience spans nine countries, including notable locations like Australia, the Bahamas, and Japan. Lee describes his choice to relocate to Fiji as the “happiest decision” he ever made, drawn partially by research that highlighted the Fijian people as some of the happiest globally.
Upon arriving, one of his first initiatives was to install a waterpark at the resort, which has since attracted both local and international visitors. Lee noted that the project, which cost approximately $150,000, was well-supported by the owners. Unsurprisingly, the decision to offer free access to the waterpark has significantly boosted visitor engagement, drawing families back year after year.
Lee emphasizes that the resort’s ethos extends beyond profit; it incorporates community development by employing local staff while ensuring guests have an enjoyable experience. His approach not only enhances the resort’s appeal but also supports the local economy, fostering a mutually beneficial relationship between guests and the community.
Overall, Lee’s leadership at Shangri-La Fijian Resort highlights the positive impact of providing memorable experiences while simultaneously uplifting the local community.
This story exemplifies how targeted investments in hospitality can create lasting relationships with guests and inspire local growth, showing that tourism can be a force for good when approached with a community-first mentality.
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