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Illustration of Taxi drivers reminded not to charge extra M-PAiSA fee

Taxi Drivers Warned: No Extra M-PAiSA Fees Allowed!

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The Consumer Council of Fiji has issued a reminder to taxi drivers regarding the importance of adhering to M-PAiSA payment guidelines. Following reports from consumers about some taxi drivers imposing additional fees on M-PAiSA transactions, the council is urging these drivers to comply with established regulations by charging only the standard metered fare.

In a statement posted on its Facebook page, the Consumer Council emphasized that taxi drivers are prohibited from levying any extra charges related to M-PAiSA payments. This reminder aims to ensure fair practices within the transportation sector and protect consumers from unexpected costs.

By prioritizing compliance with these guidelines, taxi drivers can proceed with their services while promoting transparency and trust among their customers. This approach not only enhances the customer experience but also fosters a positive business environment.

Summary: The Consumer Council of Fiji has reminded taxi drivers to charge only metered fares and not to impose extra fees for M-PAiSA transactions, following consumer complaints about unfair practices. The council emphasizes fair treatment and compliance with payment guidelines.

This initiative reflects a commitment to consumer rights and encourages drivers to maintain ethical practices, ultimately benefiting both parties in the transportation industry. The focus on adherence to guidelines is a step toward improving service quality and customer satisfaction.


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