The Consumer Council of Fiji has issued a reminder to taxi drivers regarding the prohibition of additional fees for M-PAiSA payment transactions. This comes in response to consumer complaints about some drivers imposing extra charges on M-PAiSA payments.
In a statement shared on their Facebook page, the Consumer Council emphasized that taxi drivers are required to charge only the standard metered fare without any additional fees. They clearly stated, “Taxi drivers are not permitted to charge any extra M-PAiSA fee for transactions made via M-PAiSA payments.”
This reminder aims to protect consumers and ensure fair practices within the taxi industry, reinforcing the expectation that drivers adhere to established guidelines. Maintaining transparent pricing not only builds trust with customers but also enhances the overall service experience.
In a positive light, this action by the Consumer Council reflects their commitment to safeguarding consumer rights and ensuring that service providers remain accountable. It encourages a fair market environment where consumers can make payments without concerns about unexpected charges.
Overall, this initiative serves as a valuable reminder for all taxi operators about the importance of adhering to pricing regulations and fostering customer confidence.
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