The Consumer Council of Fiji has issued a reminder to taxi drivers regarding the handling of M-PAiSA payments, specifically underscoring that they should not impose any additional fees for transactions. This announcement comes in response to customer complaints about certain drivers adding extra charges to M-PAiSA payments, which has raised concerns amongst consumers.
In a recent post on social media, the council reiterated the importance of adhering to established guidelines, emphasizing that drivers should only charge the metered fare without any extra costs. “Taxi drivers are reminded to follow guidelines by charging only metered fares—no additional fees,” stated the Consumer Council of Fiji.
This initiative reflects the commitment of the Consumer Council to ensure fair pricing practices within the transportation sector, aiming to enhance consumer trust and satisfaction.
Providing transparent and fair transactions contributes to a positive customer experience and strengthens the relationship between consumers and the taxi service industry.
Overall, this reminder serves as a proactive measure to maintain integrity in fare collections and ensure that passengers can confidently utilize M-PAiSA payments without fear of unfair charges.
Leave a comment