The Consumer Council of Fiji has issued a reminder to taxi drivers regarding the proper handling of M-PAiSA payments. In response to complaints from consumers about some drivers imposing extra charges for M-PAiSA transactions, the council emphasized the need for adherence to established guidelines that specify fares should reflect only the metered rate, with no additional fees.
In a Facebook post, the Consumer Council of Fiji reiterated, “Taxi drivers are not permitted to charge any extra M-PAiSA fee for transactions made via M-PAiSA payments.” This reminder aims to protect consumers from unforeseen costs and ensure transparency in taxi fare transactions.
It’s crucial for taxi drivers to comply with these guidelines, as maintaining fair practices not only enhances customer trust but also promotes a positive reputation for the entire taxi service industry. Adhering to fair pricing can establish stronger relationships with customers, potentially leading to increased business through repeat patronage.
This call to action serves as an opportunity for drivers to reflect on their service policies and the importance of consumer trust, encouraging a better transport environment in Fiji.
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