Melanie Rabaka, a 39-year-old barista whose warm smile has become a fixture at élevé café in Suva’s Toorak Central, is planning to turn more than a decade of service industry experience into something of her own. Originally from Nakelo in Tailevu with maternal links to Kadavu, Rabaka says her commitment to hospitality was shaped at home and has grown into a career defined by professionalism, positivity and a desire to mentor the next generation.
Rabaka has worked in the food and beverage sector for more than 11 years, moving through a number of cafés across Suva and building a reputation as one of Fiji’s most experienced baristas. “For me, I love to serve people,” she said, recalling how serving at home as a child laid the groundwork for her work ethic. Her philosophy, she added, is simple: every day is a chance to learn. “I get to meet new people, experience different personalities, and learn new things all the time.”
Her approach to hospitality goes beyond latte art and efficient service. Rabaka stresses the emotional aspect of customer relations — the idea that good service can lift someone’s day. “Sometimes people come in having a bad day,” she said. “With your service, you can change that for them. That’s why customer service is very important, it draws people in.” Even when facing personal challenges, she insists on keeping a smile and leaving problems at the door: “When you walk in the door, you hang your problems there and just try to smile.”
The latest development in her story is a move toward entrepreneurship. Rabaka said she hopes to open her own café one day, creating a space that not only serves quality coffee and hospitality but also acts as a training ground for young people entering the industry. She envisions a business where budding baristas can gain hands-on experience and be inspired to pursue careers in hospitality.
Her advice to young people is grounded in the lessons she’s learned on the job: self-belief and openness to change. “Always believe in yourself and keep chasing your dreams,” Rabaka said. She urges newcomers in the trade to stay focused, not be shy, and to embrace innovation — qualities she views as essential in a sector that values both human connection and creativity.
Working at élevé café in Toorak Central, Rabaka represents a strand of hospitality professionals whose day-to-day customer interactions help define Suva’s café culture. As she prepares for a future that could see her run a café of her own, her emphasis on mentorship and customer care signals a potential boost for local entrepreneurship and workforce development in Fiji’s food and beverage industry.
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