Fiji Airways has made aviation history by being named one of the top 10 airlines in the world by the Airline Passenger Experience Association (APEX). This accolade is particularly significant as Fiji Airways is the smallest airline by fleet size to receive such an honor and is the only representative from Oceania on the list, underscoring its monumental rise in the airline industry.
This recognition from APEX includes rigorous assessment criteria such as safety, sustainability, well-being, service, and the overall passenger experience. The evaluation is based on a combination of independent audits and global passenger feedback, highlighting the airline’s commitment to innovation and customer satisfaction.
Just less than a decade ago, Fiji Airways found itself outside the top 100 airlines on the global scale. However, through a determined transformation of its inflight services and products, it has reshaped the travel experience it offers. As part of its rejuvenation, Fiji Airways has introduced new supply chains for fresh produce, updated its menu, and invested in the training of its cabin crew to enhance service quality.
Andre Viljoen, the Managing Director and CEO of Fiji Airways, expressed immense pride in the airline’s achievements, describing the recognition as both a “proud and historic moment” for Fiji Airways and the country. He credited the airline’s remarkable rise to the “unbreakable spirit” of the team, their culture of innovation, and the unwavering dedication to excellence.
Fiji Airways has also been expanding its international footprint, already flying to major US destinations like Los Angeles, San Francisco, and Dallas. The airline is focusing on enhancing its digital services, including a planned comprehensive upgrade of its mobile app, though Viljoen acknowledged the need for substantial investment in this area.
This achievement aligns with a series of accolades Fiji Airways has garnered recently, including consistently attaining APEX’s Five Star Major Airline status over the past few years. Each of these recognitions highlights the commitment of Fiji Airways to providing exceptional service, mirroring the warm hospitality Fiji is renowned for.
As Fiji Airways continues to expand its services and elevate its inflight offerings, it serves as a beacon of excellence not just in the aviation sector but for the broader tourism industry as well. The airline’s trajectory reflects not only its resilience and capacity for growth but also its ability to embody and showcase the vibrant spirit of Fiji to the world. As it charts its future course, the airline remains steadfast in its mission to deliver unparalleled travel experiences while amplifying Fiji’s presence on the global stage.
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