Transport Minister Ro Filipe Tuisawau has instructed the Land Transport Authority (LTA) to redirect its enforcement efforts from bus passengers to more critical issues like drunk driving and speeding. This decision follows a public backlash sparked by a viral video showing an LTA officer penalizing a 60-year-old woman $150 for not having her bus card.
In light of the concerns raised, LTA’s Chief Executive Officer Irimaia Rokosawa addressed the public sentiment, emphasizing that the authority is engaging with service providers and stakeholders to enhance the e-ticketing system, which has faced significant public discontent.
Rokosawa stated that their immediate goals include increasing the availability of recharge and top-up options in both urban and rural settings. The authority is working closely with the vendor to offer more top-up alternatives and improve technical support, ensuring that any operational disruptions faced by users of the e-ticketing system are promptly addressed.
Additionally, LTA is launching a comprehensive review of the feedback it has received from the public, aiming to enhance the system’s functionality. This review will cover compliance with the Electronic Fare Ticketing (Omnibus) Regulations 2017, specifically concerning fare payments and bus card inspections.
The LTA is committed to addressing public grievances and enhancing the e-ticketing experience, ensuring that public transport services remain accessible, transparent, and user-friendly for all citizens of Fiji.
In summary, the shift in focus by the LTA reflects a responsive approach to public feedback and a commitment to improving passenger experience while prioritizing road safety and regulatory compliance. This proactive strategy may lead to significant improvements in the public transport system, ultimately benefiting all users.
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