The Cabinet has approved the creation of a Financial Services Ombudsman (FSO) within the Reserve Bank of Fiji (RBF).
This new FSO aims to enhance the existing complaints management system currently managed by the RBF.
The FSO’s primary role will be to address and resolve complaints from consumers regarding banks, insurers, and other financial service providers.
It will offer an accessible and impartial platform for dispute resolution, with a mandate to investigate, mediate, and deliver fair decisions tailored to the specific issues consumers face.
The effectiveness of the FSO within the RBF will be evaluated after two years.