The Life Insurance Corporation of India (LICI) Fiji is making significant strides in its digital transformation efforts aimed at enhancing the overall customer experience. As part of their ongoing commitment to innovation, LICI is adopting new technologies that will not only improve record-keeping but also expedite the process of settling claims.
Celebrating 69 years of service to the people of Fiji, General Manager Operations Shridhar Namdeo Pathare emphasized that digitalization has become a fundamental aspect of LICI’s operations. He underscored the recent launch of a customer mobile application designed to efficiently connect policyholders with services, reduce turnaround times, and facilitate quicker support.
“Operational efficiency is another very important criterion; it enables us to achieve good returns on our investments, allowing us to provide competitive bonus rates to our customers,” Pathare stated, highlighting the organization’s primary goal.
Manager Underwriter Jayant Shende also noted the significant advancements in digitizing historical records. “These policies are often very old, and every document plays a crucial role, right up until the final payout. We have scanned almost 90,000 files, which is essential for maintaining the integrity of each policy,” he explained.
In addition to its digital innovations, LICI Fiji continues to deliver 18 unique and tailored insurance products, ensuring coverage for over 60,000 lives throughout the nation. These efforts not only reflect LICI’s dedication to enhancing customer service but also signal a forward-looking approach to meeting the evolving needs of the market. The commitment to digital transformation is poised to further strengthen LICI’s position as a leader in the insurance sector in Fiji.
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