The Business Process Outsourcing (BPO) sector in Fiji is experiencing significant growth, driven by government initiatives like tax incentives, financial support, and investments in digital infrastructure. Deputy Prime Minister and Minister for Communications, Manoa Kamikamica, emphasized the government’s commitment by allocating $1.5 million last year to support the industry’s expansion.
These tax-free holidays for BPO investments in ICT infrastructure have successfully stimulated private sector involvement, contributing to the robust development of the sector. For instance, Outsource Fiji participated in the Future Contact Centre Expo in New Zealand, which provided a platform to exhibit Fiji’s capabilities. As a direct result, one of the companies establishing operations in Fiji emerged from that event.
Furthermore, Kamikamica highlighted the government’s strategy to extend the BPO sector into high-value services like Knowledge Process Outsourcing (KPO) and IT Outsourcing, which are anticipated to generate additional job opportunities and aid in economic diversification for the nation.
Related developments are worth noting, including ongoing efforts to fortify Fiji’s digital infrastructure. The government is in the process of launching projects like the Kalabu Tax Free Zone’s “BPO village,” aimed at creating a comprehensive digital ecosystem that attracts international businesses. This revitalization aligns with Fiji’s National Digital Strategy and promises not only to boost industry growth but to empower local communities, particularly women who make up a significant portion of the BPO workforce.
Overall, the outlook for Fiji’s BPO industry is positive, marked by collaborative government-private sector efforts to build a resilient economy, create jobs, and foster inclusive growth. With an enhanced focus on innovative services and connectivity, Fiji is set on a hopeful trajectory toward becoming a leading outsourcing destination in the Pacific.
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