Frustrations are mounting among Fijians as an ongoing shortage of Vodafone eTransport cards disrupts their daily travels. Many individuals have reported significant challenges in accessing public transportation due to the unavailability of the new cards, leading to delayed commutes and, in some cases, being stranded without options. Users have been visiting multiple Vodafone outlets only to find the new cards out of stock, leaving them to resort to alternative, often costly, travel expenses.
Some parents have expressed concern over the impact on students, as discussions in school Viber chat groups reflect how children are missing classes due to these e-ticketing challenges. One frustrated user remarked on the irresponsibility of Vodafone’s service, particularly given the company’s reported revenue of around $500 million last year. Commuters are now urging the government to foster competition in the public transport fare card market, emphasizing the need for choice and reliable service.
In light of these ongoing issues, Deputy Prime Minister and Minister for Communications and Trade Manoa Kamikamica has encouraged the public to report their grievances to the Consumer Council of Fiji, seeking specific feedback to address the situation more effectively. He has also stated that while Vodafone claims there are still sufficient cards available, customers should contact the provider for assistance regarding eTransport issues.
Similar past complaints have indicated a growing dissatisfaction with Vodafone’s service, including lengthy wait times and difficulties in adapting to the new eTransport system. Previous responses have seen Vodafone pledging to improve its customer service, enhance resources at service centers, and implement priority lines for vulnerable groups. These proactive measures carry a hopeful prospect for the public transport system in Fiji, suggesting that with timely adjustments and community engagement, a more efficient and accessible service could emerge.
The collaboration between the government, Vodafone, and consumer support groups reflects a dedication to enhancing public transportation infrastructure, aiming for a transportation network that prioritizes user convenience and reliability moving forward. This optimistic outlook is vital as stakeholders work to resolve existing challenges and create a user-friendly commuting experience for all Fijians.
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