Fiji-based PCS earns ISO 27001:2022 certification, strengthening Fiji’s standing as a secure, global outsourcing destination
Proficient Customer Solutions, a business process outsourcing company with operations in both New Zealand and Fiji, has officially achieved ISO 27001:2022 certification, reinforcing Fiji’s reputation as a safe and globally competitive outsourcing hub. The certification, the gold standard for information security management systems, highlights PCS’s ongoing commitment to protecting client data and maintaining the highest governance standards.
Founder and Director Yogesh Chand says the certification is more than a procedural milestone; it represents a strong affirmation of the team’s pursuit of operational excellence, ethical governance, and strategic foresight. “When we say entrusted to us, we mean our clients who rely on us to keep their information and data safe and secure. That trust is critical, not just for PCS, but for Fiji as a country and as an industry,” Chand said. He noted that the journey began in August 2024 and included rigorous audits, policy development, staff training, and a culture shift toward security by design. Chand added that this milestone positions PCS as a secure, reliable, and future-ready outsourcing partner for both local and global markets.
Outsource Fiji’s Executive Director, Josefa Wivou, welcomed the certification, saying it not only strengthens PCS’s credibility but also demonstrates that Fijian outsourcing firms can meet international standards. “This gives investors greater confidence in the sector and sets the pace for other local firms,” Wivou commented, underscoring Fiji’s position as one of the Pacific’s most secure outsourcing destinations. The achievement aligns with Fiji’s broader trajectory of strengthening data protection and governance across the outsourcing industry, a movement already highlighted by industry leaders as they promote Fiji’s nearshore advantages for Australian and New Zealand partners.
Context and outlook
PCS’s move comes amid growing momentum in Fiji’s outsourcing sector, where industry groups and government support have underscored the country’s potential as a secure, English-speaking, nearshore option. The certification adds to a broader pattern of increased emphasis on information security across Fiji’s outsourcing landscape, including notable certifications by other major operators in the region. This trend is helping attract global clients seeking robust data protection, consistent governance, and trusted partner ecosystems in the Indo-Pacific.
What this means for the sector
– Enhanced credibility: ISO 27001:2022 positions Fiji as a stronger, more trustworthy outsourcing destination for sensitive data handling.
– Investor confidence: Demonstrated commitment to data protection reduces perceived risk for global clients and investors.
– Industry leadership: PCS’s achievement may motivate other local firms to pursue similar standards, elevating Fiji’s competitive edge.
– Growth potential: A secure, compliant environment supports expanded service offerings and deeper regional collaborations, particularly with Australia and New Zealand.
Summary
PCS’s ISO 27001:2022 certification marks a significant milestone for Fiji’s outsourcing scene, illustrating how local companies are aligning with international security standards to protect client data. With leaders like PCS and Outsource Fiji signaling strong industry momentum, Fiji is well-positioned to attract more global business, expand its knowledge-based services, and continue building a secure, resilient economy.
Additional note for readers
This development complements ongoing efforts by Fiji’s outsourcing community to foster data privacy as a core cultural value, echoing industry sentiment that trust and security are foundational to sustainable growth in the sector. The continued emphasis on security by design and continuous improvement will be key as Fiji scales its outsourcing footprint in the region.
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