The Methodist Church in Fiji, the largest Christian denomination in the country, has inaugurated its dedicated Helpline Centre, a significant initiative aimed at enhancing pastoral care and providing essential support for women and families grappling with violence and hardship. This helpline, accessible by calling 1538, will be managed through the Methodist Women’s Fellowship, and is tailored to assist both church members and the wider community in need of guidance, counselling, and immediate help.
The decision to establish this helpline came after a thorough survey conducted across the Central, Western, and Northern divisions of Fiji, led by Helpline Coordinator Viniana Tuivakano. The results revealed a strong demand for a church-operated support line, with 98% of women surveyed indicating they wished for the Methodist Church to create its own helpline, even in the presence of existing national services. “That strong response justified why this ministry was necessary,” Tuivakano stated at the launch.
The helpline is founded on principles of pastoral care and is designed to provide a safe and confidential environment for women facing violence, discrimination, or family challenges. This initiative reflects the church’s commitment to protecting vulnerable populations and offering assistance to families in crisis.
During the inauguration, Methodist Church President Reverend Dr. Semisi Turagavou emphasized that the helpline represents a “visible expression of faith in action.” He described it as “a tangible embodiment of our church’s vision, a beacon of hope and a channel of healing,” urging the community to seek divine guidance to collectively support families.
The project is made possible through a collaboration with the Methodist Women’s Fellowship, the Pacific Community (SPC), and the Government of Australia. Emele Duituturaga, Director of Gender and Social Justice at Pacifika Communities University, highlighted the significance of this launch in a region where church influence plays a pivotal role. She noted that while a vast majority of people in the Pacific attend church, development benefits have not always reached them, particularly concerning gender-based violence. Duituturaga expressed her satisfaction with the Methodist Church taking a leadership role, asserting that the presence of the President signals a commitment to enduring impact.
With the 1538 Helpline now operational, all individuals within the Methodist community and beyond who face violence, family disputes, or emotional turmoil can access this service. Operated by trained professionals, the helpline is dedicated to providing compassionate listening, guidance, and referrals to appropriate agencies for further support.
Overall, the Methodist Church’s helpline is an integral part of its mission to ensure that families feel safe, valued, and supported, providing a trusted environment for those who may otherwise suffer in silence. This initiative holds promise for fostering community resilience and addressing critical issues related to violence and family challenges.
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