Fiji Gateway Hotel has reached a significant milestone in the hospitality sector by becoming the first hotel in Fiji to receive the esteemed National 5S Certification. This recognition, awarded by Fiji National University during the National Quality Convention earlier this month, highlights the hotel’s commitment to world-class standards in workplace organization, safety, and continuous improvement.
The certification is rooted in the Japanese 5S methodology, which emphasizes Sort, Set in Order, Shine, Standardise, and Sustain, allowing organizations to improve their operational efficiency. For Fiji Gateway Hotel, a member of the Raffe Hotels & Resorts group, this achievement represents 15 months of dedicated efforts aimed at transforming its Engineering and Housekeeping departments into models of productivity and teamwork.
General Manager Lusi Kamanalagi expressed immense pride in this certification, stating that it goes beyond operational efficiency. It reflects a story of employees embracing a culture of care and professionalism that positively impacts guest experiences. Kamanalagi emphasized that the initiative is about more than just cleaner workspaces; it’s about instilling a sense of pride in the staff and enhancing the overall hospitality atmosphere that guests will notice during their stays.
Mohammed Salman, the hotel’s Quality Assurance Officer who played a pivotal role in the certification process, described the 5S initiative as a “mindset shift.” He highlighted how team members now view their roles differently, recognizing that even minor improvements contribute significantly to a better guest experience.
The National 5S Certification remains valid for two years and requires regular re-audits to maintain quality standards. With Fiji Gateway Hotel now setting the trail for excellence, Raffe Hotels & Resorts plans to implement the 5S system across its other properties, including Plantation Island Resort and Lomani Island Resort & Spa. This step aims to create a ripple effect of quality and innovation throughout the group.
Group Director of Talent, Culture and Training Julia Paradine remarked that investing in team empowerment is vital for delivering great service. She stated, “Our people are our greatest strength. This milestone shows that when we invest in training and culture, we raise the standard for everyone—our teams, our guests, and the industry as a whole.”
As Fiji Gateway Hotel opens its doors each day, it not only serves as a portal to beautiful Fiji but also as a symbol of quality, discipline, and innovation in the local hospitality landscape. With such initiatives promoting excellence in service and operations, the future of Fiji’s hospitality industry looks promising, signaling a commitment to continued growth and outstanding guest experiences.
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