Fiji Airways has received the accolade of Oceania’s Leading Airline Lounge for its Premier Lounge at Nadi International Airport during the 2024 World Travel Awards. This recognition highlights the airline’s dedication to providing top-notch service and a remarkable travel experience.
The Fiji Airways Premier Lounge is known for its comfort and luxury, and it has earned praise for its outstanding service and sophisticated amenities. The lounge boasts an impressive Net Promoter Score (NPS) of 98 percent, significantly higher than the industry standard, which averages between 40 and 70, establishing it as a benchmark for excellence.
This year, the lounge has elevated its offerings with the launch of the Chef’s Table, an exclusive fine dining experience that began on May 21, 2024. This feature allows travelers to enjoy a special four-course culinary adventure that highlights the rich flavors of Fijian cuisine.
Fiji Airways CEO Andre Viljoen expressed pride in the Premier Lounge and its newly acquired title. He noted that the Chef’s Table experience enhances the lounge’s standing as a top spot for pre-flight relaxation and indulgence. “Our lounge is not merely a waiting area; it serves as the beginning of the journey, offering an authentic taste of Fijian hospitality,” he remarked.
In addition to the lounge’s award, Fiji Airways was also recognized for its inflight magazine, FijiTime, which earned the title of Oceania’s Leading Inflight Magazine. The magazine is celebrated for its engaging content and beautiful design that enrich the travel experience with insights into Fijian culture.
These honors affirm Fiji Airways’ commitment to excellence in the travel sector, underscored by its award-winning Premier Lounge and inflight services. The airline’s modern fleet, including the A350-900, ensures a premium travel experience with Fijian-inspired meals and state-of-the-art amenities, reflecting its ongoing dedication to quality and innovation. These achievements establish Fiji Airways as a leader in the industry, committed to delivering extraordinary experiences both on the ground and in the air.