Fiji Airways has achieved a remarkable milestone by securing its third consecutive Five Star Major Airline award at the prestigious APEX Official Airline Ratings 2025. This accolade underscores the airline’s commitment to exceptional service, safety, and comfort, placing it among the elite airlines globally.
Only 40 airlines around the world have earned APEX Five Star status, highlighting the significance of this achievement. The APEX awards rely solely on impartial, third-party passenger feedback collected through a partnership with TripIt® from Concur®, one of the most widely used travel-organizing applications. For the 2025 awards, over one million flights were rated by passengers across more than 600 airlines, using a five-star rating system.
The selection criteria for the 2025 awards were notably stringent, limiting the prestigious Five Star distinction to the top 40 airlines globally, which amounts to less than 7% of those rated. The APEX Four Star category recognizes the subsequent 50 airlines, representing only 8% of the global airlines rated. Collectively, these groups represent the top 100 airlines for passenger experience worldwide.
Fiji Airways’ Managing Director and Chief Executive, Andre Viljoen, expressed his pride in the airline’s continued success, attributing the honor to the dedication of his team. He emphasized that this recognition not only belongs to Fiji Airways but also to the entire nation, highlighting their commitment to exceptional travel experiences defined by Fijian hospitality.
Dr. Joe Leader, CEO of the Airline Passenger Experience Association (APEX), commended Fiji Airways for delivering an in-flight experience that exceeds expectations and embodies the spirit of Fiji. The airline offers passengers access to award-winning entertainment and luxurious comfort in both Business and Economy classes, underscoring its competitive edge in the aviation industry.
Moreover, 2024 is set to be an exciting year for Fiji Airways, marked by new routes and enhanced connectivity. The airline is set to launch its first-ever non-stop service between Nadi and Dallas Fort Worth International Airport in December 2024, allowing greater access to the U.S. for passengers in Fiji. Other future expansions include increased services to Adelaide in 2025.
As Fiji Airways continues to innovate and grow, it remains focused on delivering outstanding experiences while carrying forward the spirit of Fiji with every journey.
In summary, Fiji Airways’ recognition as a Five Star Major Airline solidifies its reputation as a leader in the aviation sector, driven by a commitment to quality and customer satisfaction. The continuous expansion and upcoming routes reflect a positive outlook for the airline’s future as it brings Fijian hospitality to an even broader audience.
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