Fiji Airways has achieved an impressive milestone by being awarded the Five Star Major Airline status for the third consecutive year at the 2025 APEX Official Airline Ratings. This recognition underscores the airline’s unwavering commitment to delivering top-notch service, safety, and comfort to its passengers, positioning it among the elite airlines worldwide.
Fiji Airways is one of only 40 airlines globally to attain the coveted APEX Five Star status, a distinction earned through impartial, third-party feedback and insights collected through APEX’s partnership with TripIt®, a widely used travel organizing app. For the 2025 awards, passengers rated over a million PNR-verified flights across more than 600 airlines using a five-star rating system. The criteria for the ratings saw a significant increase in standards this year, ensuring that only the top 40 airlines could claim the Five Star status, which represents less than 7% of the airlines evaluated.
According to Andre Viljoen, the Managing Director and Chief Executive of Fiji Airways, this award is a tremendous honor and reflects the dedication of the entire team at the airline. He emphasized that this achievement is not just for Fiji Airways but for the entire nation, highlighting their commitment to providing exceptional travel experiences infused with the warmth of Fijian hospitality.
Dr. Joe Leader, CEO of the Airline Passenger Experience Association (APEX), praised Fiji Airways for delivering an in-flight experience that surpasses expectations, from exceptional entertainment options to luxurious seating in Business Class, which features lie-flat seats and bespoke services. The innovation in air travel comfort is further exemplified by the introduction of their ‘My Island’ product in Economy Class, providing extra space and comfort for passengers.
Fiji Airways remains focused on enhancing customer care and innovating the onboard experience while ensuring operational excellence and safety. Looking ahead, 2024 has already been marked by significant expansion plans, with the introduction of a non-stop service between Nadi and Dallas Fort Worth International Airport set for December 2024. This new route will offer greater access to the U.S. and will operate three times weekly on the state-of-the-art Airbus A350-900.
As it continues to evolve, Fiji Airways is committed to fostering the spirit of Fiji through its services, ensuring that passengers experience the best of what the islands have to offer with every flight.
In summary, Fiji Airways exemplifies excellence in the aviation industry, and their continuous recognition at the APEX awards not only highlights their stellar service but also brings pride to Fiji as a destination. With ongoing expansions and enhancements, travelers can look forward to even greater experiences ahead, further cementing Fiji Airways’ status as a leader in premium travel.
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