Fiji Airways has achieved a remarkable feat by winning the Five Star Major Airline award for the third consecutive year at the prestigious APEX Official Airline Ratings 2025. This accolade underscores the airline’s unwavering commitment to delivering exceptional service, safety, and comfort, solidifying its status as one of the top-rated airlines in the world.
Only 40 airlines globally have attained APEX Five Star status, with the awards being based solely on unbiased, third-party passenger feedback collected through a partnership with TripIt®, the leading travel-organizing app. For the 2025 edition, passengers rated over one million PNR-verified flights across more than 600 airlines on a five-star scale. The criteria for achieving Five Star status have been raised significantly, with only the top 40 airlines meeting the stringent standards, which accounts for less than 7% of those rated.
Andre Viljoen, the Managing Director and Chief Executive of Fiji Airways, expressed gratitude for the honor, emphasizing that this recognition belongs not only to the airline but to the entire nation of Fiji. He highlighted how the airline exemplifies Fijian hospitality and the dedication of its team, who strive for excellence in every aspect of service.
Dr. Joe Leader, CEO of the Airline Passenger Experience Association (APEX), commended Fiji Airways for exceeding passenger expectations and creating an authentic in-flight experience that showcases Fijian culture. The airline offers an expansive selection of entertainment, including culturally inspired films and award-winning services in both Business and Economy Class, along with new innovations to enhance passenger comfort.
Looking ahead, Fiji Airways is expanding its reach with the introduction of non-stop flights between Nadi and Dallas Fort Worth International Airport in December 2024, providing greater accessibility between Fiji and the U.S. Additionally, the airline will be enhancing its services to Adelaide in 2025.
As Fiji Airways continues to innovate and grow, it remains dedicated to providing an outstanding experience for travelers while proudly carrying forward the spirit of Fiji.
This achievement exemplifies the airline industry’s potential for excellence, especially for companies operating in challenging regions. Fiji Airways serves as an inspiring model for others aiming to elevate customer experience while reflecting cultural identity through their services.
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