Fiji Airways has achieved an impressive milestone by securing its third consecutive Five Star Major Airline title at the esteemed APEX Official Airline Ratings for 2025. This accolade underscores the airline’s unwavering commitment to delivering exceptional service, safety, and comfort, thereby reinforcing its position among the world’s premier airlines.
Fiji Airways joins a select group of only 40 airlines globally to attain this prestigious APEX Five Star status. The APEX awards are unique as they rely solely on unbiased feedback from passengers, which is collected through APEX’s collaboration with TripIt, a leading travel organization app. For the 2025 awards, feedback was gathered from over one million verified flights across more than 600 airlines, all rated on a five-star scale.
The criteria for achieving APEX Five Star status saw a significant increase in standards this year, resulting in recognition for only the top 40 airlines, indicating that a mere 7% of those rated met these high standards. The APEX Four Star category includes the next 50 airlines, meaning only 8% of the world’s airlines qualify for these esteemed honors.
Fiji Airways Managing Director and CEO, Andre Viljoen, expressed pride in this achievement, stating, “Retaining the APEX Five Star Major Airline award for three consecutive years is an incredible honor for Fiji Airways. This recognition reflects the dedication of our entire team.” He emphasized that the award belongs not just to the airline, but also to the people of Fiji, highlighting their commitment to delivering an exceptional travel experience enriched by authentic Fijian hospitality.
Dr. Joe Leader, CEO of the Airline Passenger Experience Association (APEX), commended Fiji Airways for its extraordinary in-flight experience that captures the essence of Fiji. Guests enjoy a range of entertainment options, luxurious amenities, and dishes inspired by Fijian flavors. Notable features in Business Class include full lie-flat seats and bespoke services, while Economy Class introduces the innovative ‘My Island’ experience, enhancing passenger comfort.
Fiji Airways’ focus on customer care, in-flight innovation, operational excellence, and safety has been crucial in maintaining its Five Star Major Airline status. The airline is also anticipating significant growth with the launch of new routes in the upcoming year, including a non-stop service between Nadi and Dallas Fort Worth International Airport starting in December 2024, along with an expansion to Adelaide in 2025.
As Fiji Airways continues to evolve and enhance its services, it remains steadfast in its goal of providing an outstanding passenger experience, embodying the spirit of Fiji on every flight. This commitment not only reflects the airline’s progress but also offers optimism for both travelers and the aviation industry as a whole.
In summary, Fiji Airways’ consistent recognition as a Five Star Major Airline showcases its dedication to excellence and customer satisfaction, promising travelers an enriching and luxurious experience in the skies while contributing to the growth of the airlines in the South Pacific region.
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