Fiji Airways has announced its significant achievements at the 2024 World Travel Awards, where it was named Oceania’s Leading Airline Lounge for the Fiji Airways Premier Lounge at Nadi International Airport. This honor highlights the airline’s dedication to providing top-notch service and an exceptional travel experience.
The Fiji Airways Premier Lounge is recognized for its luxurious comfort and outstanding service. With an impressive Net Promoter Score (NPS) of 98%, the lounge significantly surpasses the industry average, which typically falls between 40 and 70, thereby setting a high benchmark for excellence.
Recently, the lounge has enhanced its offerings with the launch of the Chef’s Table on May 21, 2024. This exclusive fine dining experience allows guests to enjoy a unique four-course culinary journey that highlights the rich flavors of Fijian cuisine. This private dining option is open to all travelers, regardless of their airline, further solidifying the lounge’s status as a premier location for relaxation and indulgence before flights.
Andre Viljoen, Managing Director and CEO of Fiji Airways, expressed pride in the accolades received by the Premier Lounge, stating that the introduction of the Chef’s Table reflects their ongoing commitment to enhancing services and creating memorable experiences for guests. He emphasized that the lounge serves as more than just a waiting area; it represents the beginning of the journey and showcases genuine Fijian hospitality.
In addition to the lounge recognition, Fiji Airways also received an award for its inflight magazine, FijiTime, which was recognized as Oceania’s Leading Inflight Magazine. This award underscores the magazine’s engaging content and attractive design, providing travelers with insights into Fijian culture and more.
Fiji Airways is committed to maintaining high standards in the travel industry, with its award-winning Premier Lounge and inflight services leading the way. The airline’s advanced fleet, including the A350-900, ensures that passengers enjoy a superior travel experience, complete with Fijian-inspired meals and modern amenities reflecting the airline’s focus on quality and innovation.
These awards reinforce Fiji Airways’ position as a leader in the travel sector, dedicated to providing exceptional experiences both on the ground and in the air.