Fiji Airways has received the award for Oceania’s Leading Airline Lounge for its Premier Lounge at Nadi International Airport at the 2024 World Travel Awards. The national airline expressed that this prestigious award highlights its dedication to providing world-class service and an exceptional travel experience.
The Fiji Airways Premier Lounge is recognized as a sanctuary of comfort and luxury for travelers, known for its exemplary service and sophisticated amenities. With an outstanding Net Promoter Score (NPS) of 98 percent, significantly higher than the industry average for airline lounges, which generally falls between 40 and 70, the lounge continues to set a high standard for excellence.
This year, the lounge has elevated its offerings with the launch of the Chef’s Table, an exclusive fine dining experience introduced on May 21, 2024. The Chef’s Table offers travelers a unique four-course culinary experience, showcasing the rich flavors of Fijian cuisine.
Andre Viljoen, CEO of Fiji Airways, stated that this private dining experience, open to all travelers irrespective of their airline, enhances the lounge’s reputation as a premier location for relaxation and indulgence before flights. He expressed pride in the recognition the Fiji Airways Premier Lounge has received and stressed the importance of creating unique and memorable experiences for guests.
Moreover, Fiji Airways’ inflight magazine, FijiTime, was also recognized as Oceania’s Leading Inflight Magazine, a testament to its engaging content and visually appealing design that enrich the travel experience with insights into Fijian culture.
With its award-winning Premier Lounge and inflight services, Fiji Airways continues to set the benchmark for excellence in the travel industry. The airline’s modern fleet, including the A350-900, ensures passengers enjoy a superior travel experience, featuring Fijian-inspired meals and advanced amenities that reflect the airline’s commitment to quality and innovation. These honors affirm Fiji Airways’ status as a leader in the industry, focused on delivering exceptional experiences both on the ground and in the air.