Fiji Airways has been recognized for its outstanding online presence, securing the title of Oceania’s Best Airline Website for 2025 at the prestigious World Tech Travel Awards. This accolade underscores the airline’s dedication to digital innovation and its aim to provide a seamless online experience for travelers.
The World Travel Tech Awards acknowledge excellence in travel technology across various sectors, including aviation, tourism, and hospitality. Fiji Airways emerged victorious in this category, outperforming notable competitors such as Qantas and Air New Zealand.
Kamal Haer, Fiji Airways’ chief sales and marketing officer, remarked on the significance of this achievement, pointing out the substantial improvements made to the airline’s website in the past year. The enhancements have created a faster, more intuitive, and personalized experience for customers. Ms. Haer, who supervises the e-commerce wing of the airline, emphasized the importance of keeping the customer at the center of all technological advancements.
Recent updates to the Fiji Airways website include the adoption of AI-driven personalization within the Fare Price Discovery feature, designed to offer returning travelers a more customized booking experience. Additionally, travelers from key inbound markets are now presented with fare options tailored to their behavior and preferences, thereby reducing booking friction and facilitating easier fare selection.
This recognition comes at a time of strong digital performance for Fiji Airways, as the airline continues to expand its global presence. The company remains committed to enhancing every aspect of the customer journey, both online and in the skies, reflecting its ongoing dedication to providing an exceptional travel experience. With these advancements, Fiji Airways is poised to set a new standard in airline digital services, promising a bright future for its travelers.
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