Concerns about food safety and restaurant standards play a significant role in consumers’ choices when dining out in the Suva to Nausori corridor. A recent survey of 20 individuals from various backgrounds aimed to shed light on the factors influencing their dining decisions.
The survey consisted of nine questions addressing the variety of dining options available, customer satisfaction levels, experiences with poor service, and the perceived value for money. Responses were telling; nearly all mentioned that value for money was crucial, yet many felt they did not receive adequate quality for what they paid, citing issues with food quality and handling.
Aarti Mala, a library manager, expressed her frustration, stating, “I hardly get my money’s worth. I work hard to earn my salary and expect to be provided with food services according to the Food Safety Act 2003.” Rising prices have also become a concern, placing additional pressure on consumers.
Despite increasing costs, many respondents, especially working professionals, reported dining out frequently, particularly for lunch. However, they remain selective about their choices, emphasizing quality over quantity as well as cleanliness. Civil servant Akanisi Hali stated, “Quality matters, especially if we’re trying to stay healthy… it’s better to go for the quality.”
Concerns also arose regarding the hygiene standards in restaurants. One anonymous respondent noted that she would often examine food preparation areas before placing an order. For those who experienced subpar dining experiences, the negative impact lingered, with many having returned meals due to unsatisfactory food safety practices.
Seema Shandil, the CEO of the Consumer Council of Fiji, highlighted that the council regularly receives complaints regarding food safety issues in Suva. Over the last six months, they recorded 26 complaints related to hygiene standards and food quality, representing a total monetary value of $276.35. In 2023, there were over 341 food-related complaints valued at $22,177.98, further underlining persistent issues with food handling.
The Consumer Council actively monitors food establishments to ensure compliance with safety regulations, issuing warnings and collaborating with health authorities. Their commitment to consumer safety is paramount, urging establishments to uphold hygiene and food safety standards.
Meanwhile, the Ministry of Health and Medical Services plays a vital role in enforcing food safety compliance, as outlined in the Food Safety Act 2003 and its relevant regulations. Recent reports indicate that 11 food establishments were prosecuted for regulatory breaches this year alone, emphasizing the ongoing effort to protect public health.
The focus on improving food safety in Fiji is critical. As consumers become increasingly aware and demanding regarding food quality and hygiene, there is hope for positive changes in the industry. Continued advocacy for stricter enforcement and adherence to health regulations can lead to enhanced dining experiences, ensuring customer safety and trust in food establishments throughout the region.
Leave a comment