TORIKA Tabua is making waves at ZENS Medical Health Centre in Nadi, demonstrating that the office environment doesn’t limit her commitment to patient care. Recently honored as the patient journey champion during the center’s 25th anniversary celebration at the Sheraton Fiji Golf and Beach Resort in Denarau, Ms. Tabua exemplifies dedication in her role as the leader of the communications department.
At 45 years old, this Nawaka villager has successfully balanced her responsibilities at work with her role as a mother of three over the past three years. Ms. Tabua explains that her role goes beyond just communications; she is actively involved in scheduling appointments for doctors and providing prompt assistance to patients in need.
“The communications department acts as a hub for ZENS Medical. We ensure clear communication through email, Viber, or phone calls, assisting patients without passing them around, which could lead to confusion and frustration,” she shared.
Handling calls from patients who may be anxious about their blood tests or medical results is a regular part of her job. Ms. Tabua’s training in patient journeys equips her to address these concerns effectively, aiming to resolve issues without requiring multiple transfers.
Drawing on her previous experience at the Fiji Women’s Crisis Centre, Ms. Tabua’s skills in managing frustrated customers have proven beneficial. She emphasizes the importance of compassion and care, insisting that the priority should always be the patient.
ZENS Medical Centre Pte Limited has established itself over the years, providing a wide range of medical services, including general practitioner, radiology, and imaging services. With branches extending from Nadi to Namaka, Denarau, and Lautoka, the center has grown significantly, employing 173 staff including 30 doctors and operating eight centers.
This story not only highlights the commendable efforts of Ms. Tabua but also underscores the importance of compassion in healthcare. As patient-centric approaches grow in various medical settings, Ms. Tabua serves as an inspiring example of how dedication to patient service can lead to recognition and positive outcomes in healthcare.
Overall, the work done by professionals like Ms. Tabua enriches the community and fosters a supportive environment for patients seeking care, showcasing the potential for continuous growth and improvement in healthcare services.
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