Prime Minister Sitiveni Rabuka emphasized the crucial role of civil servants in the delivery of public services, asserting that government performance hinges not solely on policies but on how effectively civil servants execute their responsibilities. His comments came in response to concerns raised about the quality of services provided to the public.
In an interview with FBC News, Rabuka highlighted that while the Cabinet and ministers are responsible for setting policy frameworks, the implementation relies heavily on frontline officials. “Ministers can only issue directives based on policies approved by Cabinet; the actual execution depends on how the civil servants carry them out,” he stated.
Rabuka acknowledged the importance of open communication and urged that he be informed of any complaints or issues arising within the civil service. To facilitate this, he reminded the public of the availability of a toll-free line for feedback regarding services from government ministries and agencies. The Fiji Government Customer Feedback Call Centre operates from 8 AM to midnight, seven days a week, and can be reached by dialing 157.
This renewed focus on civil service accountability reflects an ongoing commitment by the government to improve public service delivery. Rabuka’s previous calls for civil servants to actively identify areas for improvement in sectors such as education, public works, and healthcare signify a hopeful shift toward enhanced responsiveness and citizen engagement in governance.
By fostering a culture of collaboration and constructive feedback, the government aims to uplift the standards of service and create a more equitable society for all Fijians. The Prime Minister’s proactive approach offers a positive outlook for the future of public services in Fiji, reinforcing the belief that significant strides can be made through collective efforts between civil servants and government leaders.
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