ANZ Fiji faced a significant payment system outage beginning on Monday, December 30, 2024. For three days, many customers found themselves frustrated, as the bank did not issue a public notification about the technical difficulties. Information about the problem was only provided to those who reached out directly to the Helpline.
Rabih Yazbek, ANZ’s country head in Fiji, explained that the bank’s technology teams have been working hard to address the complex issue. The situation was complicated further by the challenges associated with operating during a public holiday period.
Yazbek expressed understanding of the inconvenience caused to customers, offering sincere apologies on behalf of the bank. He noted that efforts to resolve the problem were ongoing, and a resolution was achieved early this morning, allowing normal payment processing to resume.
Customers who continue to experience issues, or suspect they have faced additional bank fees during the outage, are encouraged to contact ANZ Fiji at 132 411.
With around 200,000 Fijians relying on ANZ Fiji for their banking needs, the bank’s commitment to resolving the issue and communicating effectively with its customers will hopefully restore trust and confidence in its services.
This incident serves as a reminder of the importance of transparent communication during technical outages, especially in the financial sector, where customer trust is paramount. As all banking operations are now reported to be running smoothly, ANZ staff are dedicated to ensuring that all customer concerns are addressed promptly.
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