The Consumer Council of Fiji has issued a reminder to taxi drivers, emphasizing that they should not impose any additional fees for payments made through M-PAiSA. This reminder comes in response to complaints from consumers who noticed some taxi drivers adding extra charges to M-PAiSA transactions.
In a statement on their official Facebook page, the council reinforced that taxi drivers must adhere to the established guidelines, which stipulate that only metered fares should be charged, without any extra fees. “Taxi drivers are not permitted to charge any extra M-PAiSA fee for transactions made via M-PAiSA payments,” the council stated.
This directive aims to protect consumers from unfair practices and ensure transparency in fare calculations. It reinforces the importance of maintaining trust between taxi drivers and their passengers, which is essential for a healthy service environment.
As Fiji continues to navigate its post-pandemic recovery, fair and transparent practices in the taxi industry can contribute to a more customer-focused approach, fostering goodwill and boosting passenger confidence in using M-PAiSA as a convenient payment option.
In summary, the Consumer Council of Fiji is actively working to uphold consumer rights by ensuring that taxi services operate fairly and transparently, especially regarding payment methods.
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