The Department of Immigration plans to overhaul and streamline its current processes to make immigration services more user-friendly, efficient, and effective.
Minister for Home Affairs and Immigration Pio Tikoduadua has announced that the review will take a comprehensive approach, focusing on process simplification, customer service improvement, and the adoption of new technologies.
According to Tikoduadua, this initiative aims to minimize paperwork and eliminate unnecessary steps, making the immigration system easier to navigate.
The minister also mentioned the implementation of a fast-track process for urgent and high-priority cases to ensure timely decisions. Clear guidelines and timelines for processing various types of visas and permits will be established to provide transparency and predictability for applicants.
Training for immigration officers will be enhanced to ensure they offer courteous, knowledgeable, and efficient services. This will include regular customer service workshops and updates on the latest immigration policies and procedures.
A dedicated customer support helpline and online chat service will be created to assist applicants with their queries and concerns promptly.
Tikoduadua highlighted that regular surveys would be conducted to gather feedback from applicants to continuously improve services based on their experiences.
Additionally, an online application portal will be introduced, allowing individuals to submit applications, track their status, and receive updates electronically. This is expected to significantly reduce wait times and enhance the overall user experience.
The improvement of biometric systems for identity verification is also on the agenda to ensure the security and integrity of the immigration process. Data analytics will be utilized to monitor and manage application trends, aiding in effective resource allocation and future needs anticipation.