As Diwali approaches, consumers are encouraged to make informed purchasing choices and be aware of their rights. The festival, which celebrates joy and the spirit of giving, also requires individuals to safeguard their finances and ensure their spending is both wise and meaningful.
Last year, the Consumer Council of Fiji recorded 163 complaints totaling over $15,000 during the Diwali season, reflecting a range of consumer issues. Common complaints included failures to display item prices, discrepancies between advertised prices and final charges at the register, and the sale of expired food items. Additionally, cases of contaminated food products, some with weevils, were reported.
The Council also highlighted a major concern during Diwali: price gouging, where high-demand products see unjustified price increases. A recent example involved a significant rise in ghee prices, alongside recurring complaints regarding overcharging on regulated essential food items.
Consumers should also be cautious about common issues related to hair and beauty services, as complaints about unsatisfactory treatments persist. Online shopping has presented challenges too, with multiple reports of non-delivery of clothing and other goods after payment is made.
“Diwali is a time for celebration, but it’s essential for consumers to be careful in their shopping habits. We advise everyone to avoid impulsive purchases and to carefully review their items before finalizing a transaction,” said Council CEO Seema Shandil.
“Keeping receipts is vital, as they are useful when seeking resolutions for any issues post-purchase.” She added that being informed about possible problems—such as cash register discrepancies, overpricing on essential items, and online shopping risks—will contribute to a more enjoyable and tension-free festive season.
Shandil also warned that online shopping scams can increase during the holiday period, urging consumers to be cautious by verifying the credibility of websites and the authenticity of products before finalizing their transactions.