The importance of security in the tourism sector is often overlooked, yet it serves as a crucial element in branding Fiji as a desirable destination. The perceived safety of the country allows visitors to enjoy its beaches, oceans, forests, trails, and vibrant entertainment and shopping experiences.
Security is visibly maintained by friendly police patrols throughout the cities and discreet monitoring by security personnel in resorts, hotels, ports, restaurants, and shopping areas. The safety visitors often take for granted is ensured by thousands of uniformed security staff who monitor access points while being vigilant for potential issues.
To address security risks, tourism operators are regularly reminded to comply with the Security Industry Act (2010), which mandates effective and legally compliant security measures regarding work standards, wages, and employment conditions. Compliance with licensing requirements is essential for tourism operators, whether they handle security internally or outsource it. This includes verifying that any outsourced security firms possess a valid Security Master Licence and developing contracts that clearly define the responsibilities of the provider.
The Master Licence acts as a legal authorization for individuals or companies to conduct security-related operations. All entities, be it hotels employing their own security staff, resorts hiring consultants, or tour companies installing surveillance systems, must possess a valid Master Licence to operate lawfully. This licence is not only a legal requirement but also a promise to uphold the highest security standards. Non-compliance carries significant legal repercussions, including fines of up to $10,000 for organizations and up to $5,000 or imprisonment for individuals.
Security personnel visibly manage entry and exits at resorts, often greeting guests with a cheerful “BULA!” During peak seasons, security staff may verify that individuals entering the resort are expected guests or are visiting for scheduled meetings or conferences. However, the recent surge in tourist numbers has stressed the services of resorts and hotels, leading to high staff turnover and increased training demands for new hires.
This pressure can strain food and beverage services, especially when accommodating additional guests for conferences. Consequently, walk-in visitors without prior bookings may be turned away, particularly at resorts that prioritize their in-house guests. While larger urban properties may be more flexible with unexpected visitors, rural resorts and hotels with limited staff must focus on their guests’ needs.
More isolated resorts are also under greater scrutiny when it comes to security. Due to occasional confrontations with individuals attempting to gain entry, security personnel may adopt a stricter approach, only permitting entry to expected guests, delivery personnel, and staff who can provide identification.
By denying access to unexpected visitors seeking meals or snacks, security helps to alleviate the burden on food and beverage services, which may lead to complaints regarding slow service and possible perceptions of discrimination. Additionally, as more restaurants and service stations pop up along highways, providing convenient stops for travelers, the need for enhanced security management becomes even clearer.
Instances of security breaches, such as unauthorized individuals entering from beaches and highways or taking belongings left by guests, have highlighted the necessity for improved security measures, especially amid heightened occupancy levels and staff shortages. Increasing the number of security personnel at key entry and exit points helps to alleviate pressure on essential services and maintain a safe environment for guests.
The recent focus on child safety, awareness of drug-related issues, and monitoring illegal activities also contribute to the rising demand for security in the tourism industry. This includes respecting the privacy of local children and visitors by discouraging unauthorized photography.
Ultimately, relying on well-trained security staff to mitigate risks while adhering to the Security Act is critical for the industry. While some days run smoothly, there are times when security protocols falter, necessitating swift response to complaints. Maintaining the safety of visitors is a universal expectation that is vital for the industry, particularly given the potential for swift media coverage regarding perceived security risks, which can impact the destination’s branding.
The ongoing dedication to safety and security is essential for ensuring the tourism industry’s success, which is vital for the economy.