The Department of Immigration plans to overhaul and simplify its current procedures to make immigration services more accessible, efficient, and effective. This initiative was announced by Minister for Home Affairs and Immigration Pio Tikoduadua, who emphasized a comprehensive approach to streamline processes, enhance customer service, and utilize technology.
Minister Tikoduadua explained that this effort aims to reduce paperwork and eliminate unnecessary steps, thereby simplifying the immigration system for individuals. He mentioned the creation of a fast-track process for urgent and high-priority cases to ensure timely decisions. Additionally, clear guidelines and timelines for processing different types of visas and permits will be established to provide applicants with transparency and predictability.
To enhance service quality, immigration officers will undergo regular customer service workshops and receive updates on the latest immigration policies and procedures. A dedicated customer support helpline and an online chat service will be introduced to assist applicants with their queries promptly. Regular surveys will also be conducted to gather feedback from applicants and continually improve services based on their experiences.
An online application portal will be launched, allowing individuals to submit applications, track their status, and receive updates electronically. This digital portal is expected to significantly reduce wait times and improve the overall user experience. The Department also plans to enhance biometric systems for identity verification, ensuring the security and integrity of the immigration process. Moreover, data analytics will be utilized to monitor application trends, aiding in effective resource allocation and future planning.